Privacy Policy

M-City Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website https://m-city.com.au/ and applications. In this Privacy Policy we, us or our means entities of the M-City group of companies: “M-City”.

Terms of Use

Welcome to the M-City Web Site (the “Site”). By using the Site, you agree to follow and be bound by the our terms and conditions concerning your use of the Site (“Terms of Use”).

Personal information

The types of personal information we may collect and store about you include:

Your contact details, including name, email address, and/or telephone number;
Your demographic information, including your mailing address and/or postcode;
The information you provide to us through customer surveys;
Details of products and services we have provided to you and/or that you have enquired about, and our response to you;
Your browser session and geo-location data, device and network information, statistics on page views and sessions, search queries and/or browsing behaviour;
Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts you permit us to collect information; and
Any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

The main way we collect personal information about you is when you give it to us. We may also collect, hold, use and disclose personal information for the following purposes:

To enable you to access and use our Site, associated applications and associated social media platforms;
To contact and communicate with you online and/or offline;
For internal record keeping and administrative purposes;
For analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
To run competitions, offer additional benefits to you and/or to invite you to events hosted by M-City and its partners;
For advertising and marketing, including sending promotional information about our products and services and information that we consider may be of interest to you;
As required by law; and
To consider your employment application.

Sometimes we may need to collect sensitive information about you, for example, to handle a complaint. This might include information about your health, racial or ethnic origin, political opinions, association memberships, religious beliefs, sexual orientation or criminal history.

Disclosure of personal information to third parties

We may disclose personal information to:

Third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, maintenance or problem-solving providers, marketing or advertising providers, payment systems operators and other professional advisors;
Our existing or potential agents or business partners;
Sponsors or promoters of any competition we run;
Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
As required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
Third parties to collect and process data, such as Google Analytics, Lead Forensics, Salesforce, MailChimp or other relevant businesses. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws. Where we disclose your personal information to third parties, we will request that the third party handle your personal information in accordance with this Privacy Policy. We would only disclose your sensitive information with your consent or for the purposes for which you gave it to us or for directly related purposes you would reasonably expect or if you agree, for example, to handle a complaint.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

M-City is committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. Except to the extent at law, M-City accepts no responsibility for the unauthorised access of personal information held by M-City.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences and to improve service when you revisit the Site. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie. Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.

We may use web beacons (page tags and/or tracking pixels) on our Site from time to time. These are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, these can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting those websites. This Privacy Policy does not govern those websites.

Amendments to this policy or information handling practices

Our Privacy Policy may be required to be updated from time to time including when our information handling practices change. An updated privacy policy will be published on this website, or available through email or postal lists.

Contact details

You can contact us by: If you have any questions the Privacy Policy, please contact us via the details listed on our website. Last update: April 2021